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PESTANA GROUP
SUSTAINABILITY REPORT
'11

Full version of the Sustainability
Report 2011

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Awards

Pestana brand was distinguished as one of the most valuable in Portugal by the Brand Valuation Forum.

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Pestana Group

Turnover increases by 7,7% in 2011.

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Pestana team

72% of Pestana employees are permanent.

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Society

€ 35.903 donated to charitable institutions, raised through the campaign "Thanks for helping!".

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Environment

Reduction of 4% in energy and water consumption
due to efficiency improvement.

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Customers' service

9% increase in the number of customers and 8%
of room nights in 2011.

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